Top 4 Things to Consider When Choosing a Remote Desktop Solution

Remote desktop tools have gained popularity among users and companies these recent years. For technical support, the remote desktop software allows IT professionals to take control of users’ workstations to give them the support they need. And with the increasing popularity of smartphones and tablets, the average user also feel the need to access their home or work PC while on the go, or sometimes even just do a small favor remotely for friends or family member.

In this blog we’re going to pull you out from dazzling products pool, learn how to do a proper research and in the end choose a remote desktop solution that’s right for your need. Here are four things to consider when looking for a remote desktop tool.


It’s important to know how much exactly you’ll be paying before you click “Buy” or “Upgrade”. You need to know what you are paying for.

First, consider the pricing model of the remote desktop solution product you’re interested in. Some are based on the number of concurrent sessions, some based on number of users, and some based on the number of endpoints you need to support.

Consider your situation, if you are just for personal use, some free product is already enough. You don’t need to pay extra money for the features you never have chance to use. If for your business, you need to consider how many technicians you have and customer endpoint count, and also consider the features that each remote support package offers, determine which set of features are really important to your team and customers and find the packages that give you what you need.

For AweSun, one of the most noticeable advantage is price. For the non-commercial users, AweSun provides powerful features which are totally free. For business and commercial users, the price is overwhelming superiority compared to other tools in the market. For the details, please check our price page. You will definitely find it’s valuable.

Features with Simplicity

First and foremost, your future remote desktop tool should be easy to use and understand, the solution should fit within your work flow. Not all IT department customers are necessarily technology experts, that’s why it’s very vital that the tool has a friendly interface and is easy to use.

The remote connection speed also matters a lot. You should be able to access your partner’s device with a few clicks instead of getting lost on complex settings. Finally, the product you choose should be an all-in-one tool that offers extensive remote control feature set and allows you to provide both on-demand and unattended support within a single package, at no extra cost.

For AweSun, it’s definitely an easy-to-start remote desktop tool. Easily access any computer or cell within a touch as if users were right in front of them. AweSun is established with the vision– empowering everyone with the tools they need to do great work and have great fun. The software program has been downloaded by more than 120 million users worldwide.

Customer Support

Undoubtedly, during the process you use the tool, you will need the support service. Either to reconfigure the software and use it to your needs, to learn how to handle it efficiently or to solve a flaw. In any case, it is imperative that you can count on complete and quality support whenever you need it.

Then try to choose a provider who will be available 24/7 via a number of channels to provide support, including email, LiveChat, phone, Facebook, etc.

AweSun aims to provide service: responding quickly and resolving requests efficiently in any case. Besides that, How Can We Help You, AweSun has various types of documented approach to dealing with problems. Go to AweSun website and blog to explore more. 

Security & Data Protection

The precondition of remote desktop solution is security-guarantee, giving your customers the security that the data you access remotely will always be fully protected. A security breach could potentially cost you thousands or even millions of dollars. Not to mention the irreparable harm it can cause to your reputation. Therefore, you must make sure that the solution you choose guarantees the total security of your company’s information and that of the users. 

AweSun aims to access to your computer safely with Encryption Technology. When establishing a session, AweSun determines the optimal type of connection using Two-Factor Authentication. All remote connections as well as integrated data transfers are secured end to end with RSA/AES (256-bit) encryption to ensure a secure line, providing remotely support to clients, colleagues, friends and family has never been safer or easier. This technology is used in a comparable form for HTTPS/SSL and is considered completely safe by today’s standards. Online banking, as well as other sensitive data transfer applications, use this standard.

Hopefully, the above arguments and analysis will help you make an appropriate decision regarding the role and purpose that you want your remote desktop solution to serve.

Now that you’re ready to do a comprehensive research and take your pick wisely.

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